Telegram bot for the forum: functionality, integrations, and quick launch
About client
We were approached by the company “Vchano” – a provider of digital services for businesses that automate document management, collaboration with suppliers, and simplify interaction through electronic receipts, waybills, and qualified electronic signatures.
Project goal
To develop a multifunctional Telegram bot that would provide:
- Information support for forum participants;
- Access to the program, location, as well as the ability to ask questions to speakers;
- Organization of an interactive auction with integration of Google Sheets.
The main goal is to have time to create a quality product in a short time, since there is only one week left before the forum.
Idea
To create a convenient tool for effective interaction with event participants, automating data collection and providing feedback. The bot was to become the key contact point for forum guests, facilitating communication and interactivity.
Tasks
How did we achieve this result?
The Problem
The client approached us planning to create bots for Viber and WhatsApp. However, delays in account registration forced a shift in focus to Telegram. The task was complicated by tight deadlines and the need to provide a range of different functions.
The Solution
We implemented a multifunctional Telegram bot that included:
- Up-to-date information about the event, including the program, location, and organizers. Participants could quickly familiarize themselves with all important details in a convenient format.
- Through the bot, users can easily register for various activities and participate in contests, receiving clear instructions and automatic confirmations.
- Allowing participants to place bids (+1, +3, +5, or +10 thousand), with integration with Google Sheets enabling automatic updates of bid data.
- Sending messages to moderators about new bids in the auction or questions for speakers. This allows for quick responses to participant activity and ensures seamless communication.
- The ability for users to choose a speaker from a list, leave a question that is automatically forwarded to the responsible person and stored for further processing.
- Reminders about important events, the start of presentations, or changes in the program. Individual messages are also available to help avoid missing important moments of the event.
The Client’s Journey
Work Process
- Analyzed client needs and possible technical solutions.
- Through the bot, users can easily register for various activities and participate in contests, receiving clear instructions and automatic confirmations. Replaced Viber and WhatsApp with Telegram due to registration delays.
- Implemented auction functionality via Google Sheets: configured formulas to determine maximum bids and display results in real-time.
- Provided notification integration for moderators and developed a convenient information block.
Result
- The chatbot was created and launched just 7 days before the forum.
- Participants received a full-fledged informational and interactive tool, which increased satisfaction with the event.
- Thanks to the auction functionality, the company gained a new format for audience engagement and additional interactivity
- Forum moderators were able to effectively interact with participants thanks to automatic notifications
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